1. Terms and Conditions
2. Governing Law
3. The Service
4. Limitation of Liability and Warranty
5. Indemnity
6. Use of Third Party Apps & Programmes in conjunction with This Service
7. Data & Data Protection:
8. Subscriptions and refunds:
9. Recommend a Friend:
10. Tax Calc / Tax Calculation Service
11. Proprietary Rights
12. (BA only) Fleetlist Trusted Partner Program (FTPP)

version 1.2, validity from 12.06.2025

1. Terms and Conditions

1.1 Welcome to Skylife Pro. Thank you for using our products and services.
1.2 Skylife Pro is a trading name of Chock2Chock LTD (the “Supplier”) registered in the United Kingdom (Registered number 09635074).
1.3 Please read the Terms of Service carefully (“Terms”). All of the Terms collectively form an “Agreement”.
1.4 These Terms govern and apply to your access and use of Skylife Pro’s Services available via the Skylife Pro website www.skylifepro.com and via Skylife Pro’s mobile apps (collectively, the “Service”). The combination of the Software, the Website, the Skylife Pro Servers and Customer Support form this Service.
1.5 Use of the names Skylife Pro and Chock2Chock LTD and the terms - we, our, ours and us, are interchangeable when related to the Terms and Services in this Agreement, and all relate to the Supplier of the Service.
1.6 By accessing or using our Service, or by downloading any software / applications related to the Service, you agree to be bound to all of the Terms and Conditions described in this Agreement from the published date of 12th November 2019.
1.7 If you do not agree with the Terms in this Agreement you are not permitted to use the Service.
1.8 We reserve the right to amend this Agreement at any time and without notice and if we do this, we will post the amended Agreement on our Web page and publish within our mobile apps, indicating the date the Agreement was last revised.
1.9 Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to any of these Terms or any future Terms, do not use or access (or continue to access) the Service. This Agreement applies to all visitors, users, and others who access the Service (“User”).
1.10 Use of the words User, Users”, you, your, yourself, yours or their is interchangeable in this Agreement and all refers to the User.
1.11 If you are accessing or using the Service on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of that entity and have the authority to bind such entity to this Agreement, in which case the term “User” shall refer to yourself and that entity together.
1.12 If you have not agreed with the Terms in this Agreement, please submit a request via the Contact Us facilities on the website or in the mobile apps, to request the removal / deletion of your personal data.
1.13 If English is not your mother tongue you must seek advice before using the Service, to ensure that you have fully understood the Terms in this Agreement.
1.14 This Agreement forms a contract between the User and Chock2Chock LTD for use of the Service.

2. Governing Law

2.1 This Agreement and its Terms are governed under English law and any claims related to The Agreement can only be made through the English legal system.

3. The Service

3.1 Skylife Pro gathers data, used in the day to day duties of both Pilots and Cabin Crew, from multiple source systems that they already have access to, and processes it and presents it in a form which facilitates easier working practices for them as The User.
3.2 The Service is designed with data security in mind and, as a consequence, the User must be aware that there are multiple layers of password and encryption used and required throughout the website, mobile apps and systems of Skylife Pro.
3.3 Based on the Airline/Company that The User works for (the “Company”), The Service accesses different airline systems, which The User will log into via The Service.
3.4 Nobody other than the User is permitted to access the Service.

4. Limitation of Liability and Warranty

4.1 Skylife Pro is a third party app and consequently not endorsed, affiliated or approved by any airline company, nor any aviation authority.
4.2 By logging into the app and using our Service, The User is confirming that they have the appropriate rights to be using the Service and are not in violation of any Company policies.
4.3 Skylife Pro reserves the right to refuse to allow any potential User from signing up or using the Service without giving a reason.
4.4 Skylife Pro cannot guarantee the accuracy of data, or availability of data and as a consequence, the User must be aware that, in no event will Skylife Pro be liable for indirect, incidental or consequential damages (including, but not limited to, loss of stored data, loss of income, loss of business information, business interruption) arising out of the use of, or from the inability to use the software, even if Skylife Pro has been advised of the possibility of such damages.
4.5 It always remains the User’s ultimate responsibility to cross check data with the Users Company’s original data.
4.6 Skylife Pro will endeavour to adapt the service to any airline changes, but we cannot guarantee this will take place, or give any degree of timescale. We will do our best to fix any faults reported, but cannot be held responsible for any incorrect times, missing duties, errors or wrongly stored data.
4.7 Skylife Pro has, and will continue to, make reasonable checks of the software, to confirm that it will perform as expected on compatible equipment. However, due to the inherently complex nature of software and the wide variety of platforms, we are unable to warrant that the software is free from errors, will operate without interruption or is compatible with all equipment and or software.
4.8 A working internet connection is required to facilitate the refresh of data. It is the User’s responsibility to establish and maintain this working internet connection.
4.9 The User accepts all risks associated with the use of the Service. Skylife Pro makes no warranties expressed or implied, with respect to the Service, their merchantability, or their fitness for any particular purpose. Should the Service or any part thereof prove defective, the User will assume the entire cost of all support, repair and/or correction.
4.10 All data that the User views, retrieves, receives or handles via SkyLife Pro is of a very sensitive nature and should be handled accordingly with due care and consideration in accordance with their company rules and policy. The User is solely responsible for ensuring they are up to date and remain compliant with their Company Regulations and any Data Protection Acts.
4.11 Parts of the Service allow the sharing of personal views. Users must be respectful when using this part of the Service. You must not share any content that creates or may create a risk of harm, loss, damage, physical or mental injury, emotional distress, disability, disfigurement, physical or mental illness or dead, to any other user of the Service or to any other person or property. You shall not transmit any content that is unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, or otherwise objectionable, any content that contains any information that you do not have a right to make available under any law or under contractual or fiduciary relationships. You shall not post any content that violates third-party rights of any kind, including and without limitation, any Intellectual Property Rights, rights of publicity and privacy, or copyright.
4.12 Skylife Pro cannot be held liable for any content shared via the Service.
4.13 British Airways (“BA”) staff only - We specifically ask that Users check their compliance to policies EG801, EG802, EG803 and any other company IT security policies before using the Service.
4.14 Easyjet staff only - We specifically ask that Users check their companies Information Security Policy before using the Service.
4.15 This policy is not exhaustive, and the User must ensure that they are fully compliant with all Company Policies and Procedures related to their employment.

5. Indemnity

5.1 The User agrees to indemnify, defend, and hold harmless Skylife Pro, its affiliates, officers, directors, employees, consultants, and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from the Users use of the Service, their violation of the Terms, or their infringement of any intellectual property or other right of any person or entity.

6. Use of Third Party Apps & Programmes in conjunction with This Service

6.1 Third party apps and programmes are used in conjunction with this Service in order for the Service to provide the User with updated data. For example, the User’s airline roster details.
6.2 Any third party apps and programmes that are used by the User in conjunction with the Service must be in accordance with their Company’s rules and policies.
6.3 Skylife Pro is not liable for any personal data that is shared outside of this Service, via third party apps and programmes.
6.4 Skylife Pro is a third party app and not an Airline App, and therefore not endorsed, affiliated or approved by any airline company, nor any aviation authority.
6.5 The User is solely responsible for ensuring that all third party apps and programmes are always up to date and within their Company’s regulations and policies.

7. Data & Data Protection:

7.1 Consent to Data Processing
By registering for and using the Service, users agree to the collection, processing, and storage of their personal data in accordance with this Agreement and the applicable Privacy Policy.
7.2 User Responsibility for Data
Users are solely responsible for the accuracy, security, and management of any personal data they provide. Users must comply with all relevant Company policies and data protection guidelines. Chock2Chock LTD is not liable for the content, accuracy, or use of data entered by users into the Service.
7.3 Data Accuracy and Security
Users must ensure that all data entered into the Skylife Pro platform is accurate, up-to-date, and securely maintained. Chock2Chock LTD disclaims liability for any consequences resulting from inaccurate or erroneous data.
7.4 Data Collection
Chock2Chock LTD may collect personal data including, but not limited to: full name, staff number, email, phone number, employing airline, base location, rank, and home address. This may also include third-party data as outlined in section 7.8.
7.4.1 Cookies and Tracking
The Service does not use cookies for tracking purposes. Minimal cookie data is used solely for login functionality. In-app tracking is limited to login activity and basic usage data. No personal or third-party data is stored or shared for marketing purposes.
7.5 Legal Compliance
All personal data is processed in accordance with the UK Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations 2003 (PECR).
7.6 Organisational Compliance
Users must ensure their use of the Service aligns with their employer’s contracts, conditions and data protection policies.
7.7 Inactive Accounts
For the purposes of these Terms, an account is considered inactive if the User has not logged into the Service for a continuous period of 18 months. Inactive accounts will be permanently deleted, along with all associated data. This deletion is irreversible and cannot be undone.
7.8 Data Roles and Responsibilities
Skylife Pro acts as a data processor for user-entered data, while users remain the data controllers. If users input third-party data (e.g., crew or clients), they assume the role of data processor and must ensure legal compliance, including Data Processing Agreements (DPAs).
7.8.1 Purpose of Processing
Data is processed solely to support the Service’s functionalities, including storage, retrieval, synchronisation, and communication of flight-related data.
7.8.2 Data Subjects and Types
Data subjects include registered users and any third parties whose data is entered (e.g. crew names, contacts etc). Data types may include names, emails, staff numbers, airline identifiers, duty rosters, and location data.
7.8.3 Duration of Processing
Data is processed while the user account is active and retained per section 7.11. Upon deletion, data is erased according to retention policies.
7.8.4 Security Measures
Skylife Pro implements robust security measures, including:
• Data encryption (in transit and in backups outside of server)
• Access controls and role-based permissions
• Regular backups and monitoring
7.8.5 Sub-Processors
We may engage approved sub-processors to support the operation and delivery of the Service. These may include, but are not limited to, infrastructure providers, email delivery services, and data storage providers. All sub-processors are contractually obligated to comply with data protection standards that are equivalent to those set forth in these Terms. A current list of sub-processors is available upon request.
7.8.6 Controller Assistance
Skylife Pro will assist Users, in their capacity as data controllers, in fulfilling their obligations under applicable data protection laws. This assistance may include, where relevant and technically feasible:
• Supporting the handling of data subject requests (e.g., access, rectification, erasure, or objection);
• Providing information necessary for conducting Data Protection Impact Assessments (DPIAs);
• Assisting in the management and response to personal data breaches, including facilitating timely notifications to supervisory authorities or affected individuals, where required.
Such assistance will be provided within a reasonable scope and effort, taking into account the nature of the processing and the information available to Skylife Pro. Where a request involves significant technical or administrative effort, Skylife Pro reserves the right to recover reasonable costs from the User, subject to prior notice and mutual agreement.
7.8.7 Data Return or Deletion
Upon service termination or user request, all personal data will be returned or deleted unless retention is legally required.
7.8.8 Audit Rights
Users (acting as data controllers) may request evidence of our compliance with applicable data protection obligations. Upon such request, Skylife Pro may provide relevant third-party certifications or audit reports (e.g., from infrastructure or service providers), where available, to demonstrate compliance. If a formal audit of Skylife Pro is required, it may be conducted no more than once per calendar year, unless otherwise required by a competent supervisory authority or triggered by a substantiated data breach. Users must provide at least 30 days’ prior written notice to allow for coordination of the audit’s timing, scope, and execution.
7.9 User Compliance
Users are fully responsible for ensuring legal compliance in data collection and processing, including obtaining consents and maintaining records. Chock2Chock LTD and Skylife Pro are not liable for user non-compliance.
7.10 International Data Transfers
Skylife Pro does not currently transfer Users’ personal data outside the United Kingdom or the European Union. If such transfers become necessary in the future, Skylife Pro will implement appropriate safeguards in accordance with applicable data protection laws. These safeguards may include the use of Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.
7.11 Data Retention and Erasure
• User Requests: Data is erased within 30 days of a verified deletion request.
• Account Deletion: Data is erased within 30 days of account cancellation.
• System Logs: Encrypted backups may retain data fragments for up to 180 days. • Exceptions: Anonymised or aggregated data may be retained for analytics.
7.12 Security Breach Notification
In the event of a breach likely to impact user rights:
• Affected users will be notified within 72 hours.
• Details of the breach and mitigation steps will be provided.
• The ICO will be notified where required.

8. Subscriptions and refunds:

8.1 Skylife Pro offers a paid subscription service. Subscription services renew automatically unless cancelled.
8.2 A cancellation must be received by Skylife Pro at least 24 hours before the renewal date, otherwise the subscription will automatically renew.
8.3 If you have any issues with billing, please contact us within 7 days of the charge being made, and we will investigate.
8.4 Refunds will only be offered if we fail to resolve any reported bugs within 30 days of the reported date. Any reported bugs will be prioritised and dealt with in a timely manner.
8.5 Refunds will not be offered where a User is unable to use the service due to incorrect login credentials or any other issue that is within their control.
8.6 Users must ensure they have the correct login credentials for their airline systems in order to use the Service.

9. Recommend a Friend:

9.1 The User can refer other users to Skylife Pro via our “Recommend a Friend” scheme.
9.2 The referral process must be followed in full in order for any incentives to be issued.
9.3 Any referral incentives will be paid into the referring user’s account within 30 days of a successful referral being completed.

10. Tax Calc / Tax Calculation Service

10.1 Skylife Pro offers a tax calculation service for pilots and cabin crew.
10.2 This service is provided as an optional extra and is subject to additional fees.
10.3 The tax calculation service is designed to assist users in calculating their tax liability based on the information they provide. However, it is the User’s responsibility to ensure that all information provided is accurate and up to date.
10.4 Skylife Pro cannot be held responsible for any inaccuracies in the tax calculations due to incorrect or incomplete information provided by the User.
10.5 Users should seek independent financial advice if they have any concerns regarding their tax liability or the accuracy of the tax calculation.

11. Proprietary Rights

11.1 The Service and all content contained therein, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the property of Skylife Pro or its licensors and are protected by intellectual property laws.
11.2 The User is granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial use only.
11.3 The User may not modify, reproduce, distribute, create derivative works from, or otherwise exploit any content from the Service without the express written consent of Skylife Pro.

12. (BA only) Fleetlist Trusted Partner Program (FTPP)

12.1 The Fleetlist Trusted Partner Program (FTPP) is an exclusive program available to British Airways staff.
12.2 Participation in the FTPP is subject to approval by British Airways and Skylife Pro.
12.3 Users who are part of the FTPP must comply with all terms and conditions of the program.
12.4 Skylife Pro reserves the right to remove any user from the FTPP at its discretion.